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Direct and indirect claims
What we need from you:
What we’ll do:
Please note the processing of direct claims is discretionary and based on the relationship between the insurer and the clinic.
Contact us directly to clarify if we can process direct claims with your insurance provider.
Contact you if we’ve not received payment from the insurer 4 weeks after sending the claim form (most insurers request 4 weeks to process a claim) in order that you may query this with your insurance provider.
If the insurer declines to settle the insurance claim, it’s your responsibility to settle the account in full within 30 days.
By offering a direct claim, we are not creating a contract between ourselves and the insurer. Any disputes regarding the claim will remain your responsibility and we are not required to investigate for you or deal with queries. (However, we will help when possible but most insurers will only speak to the policy holder).
Atherton Veterinary Centre
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